Returns & Exchanges

• We hope you love your Plush Cloud Baby purchase! If for any reason you’re not completely satisfied, we’re happy to accept eligible returns within 30 days of delivery.

• To be eligible for a return, items must be unworn, unwashed, unused, and in their original condition with all tags attached.

• For hygiene reasons, items that have been worn, washed, or have had their tags removed cannot be returned.

• Return Shipping
  Customers are responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

• Damaged or Incorrect Items
  If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can make it right. In these cases, Plush Cloud Baby will cover the return or replacement shipping costs.

• Refunds
  Once your return is received and inspected, your refund will be issued to your original payment method. Please allow several business days for your bank or card provider to process the refund.

• Final Sale Items
  Items marked Final Sale cannot be returned or exchanged.

• To start a return, please contact us at plushcloudbaby@gmail.com with your order number and the item(s) you would like to return.

Plush Cloud Baby reserves the right to decline returns that do not meet the conditions above.